“Until you have the real information of knowledge of the actual problem, a lot of the solutions you are going to employ will not be useful”
“Whatever a toxic company or business partner is producing is not worth the toxicity they are creating”
“So much of what we do in the workplace that isn't helpful or productive or that impacts negatively on mental wellbeing comes down to one thing - the inability or unwillingness to have hard conversations productively”
“Training and coaching is valuable for any team, any person, and any organization, but if the training and coaching is not supported by the hard conversations and holding people accountable, then the training and coaching can only go so far”
“If you picture an organization as a pyramid - just like Maslow's pyramid of needs - the cherry on top represents the formal wellbeing services a company offers; these come last in the pyramid as there are more basic and vital things, which are more systemic and primary needs of the organization, such as its culture and employee support”